Welcome To M3ST

WHO WE ARE

Supplying services to enterprises, channel, and platform providers, we help you accelerate your clients' communication pathways. There's no longer a need to rely on a carrier when you can be your own carrier. Create opportunities to transform contacts into conversations by enabling your clients to communicate via their favorite means of interaction or platform.
You can choose either a single channel or a suite of products to interact with your clients, but every time, your journey will be via a premium service channel, guaranteeing a higher level of customer satisfaction and security.
Bigger isn’t always better but it's nice to know that we can provide you with the space to grow. With over 100 million interactions a month we have the backbone infrastructure to allow you to concentrate on what you do best, safe in the knowledge that capacity will never stop you from helping your clients.

WHAT WE DO

Our Services

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01

Dynamic SIP Trunks

Build a dynamic voice experience for your client or platform.
From wholesale voice termination to an interactive product where you can introduce call recording, PCI compliance, voice to text, IVR, and inbound call management. We never stop developing or integrating with the solutions that make your life better, more efficient, and easier to manage. In-country SIP is becoming an essential tool for many platforms as employees are spread across the world in the 24-hour culture we live in. We are currently able to provide emergency services and in-country presence in over 40 countries.


UK Outbound dialling guidelines and regulations

M3ST Ltd adheres to the Communications Act 2003 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, along with Ofcom's 'Statement of Policy on the Persistent Misuse of an Electronic Communications Network or Electronic Communications Service.' M3ST Ltd requires all its clients to also follow these regulations. Full details can be found here: Persistent-Misuse-Policy-Statement.


Key Features

    The benefits of SIP include:
  • A bespoke Client Portal enabling real time monitoring of all activity
  • Architecture built with N+1 redundancy
  • A Termination network specifically designed for high volume dialling
  • An internal infrastructure that can reliably handle very highly
    intensive calls
  • A resilient and stable terminating network
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02

SMS

SMS continues to be a growing market, and no matter what your requirements are, we are in a position to provide you with the right solution. Wholesale API integration to online messaging, all with strong analytics and a global reach, will enable you to utilise the service directly or via your platform. Providing Tier 1 services with a robust self-service platform will allow you to integrate the data at a network level.


ISDN Replacement Service

As part of our services, we can provide a full replacement for traditional ISDN services through SIP trunking. Thanks to our custom-built platform, we offer a secure, reliable, and cost-effective solution compared to traditional ISDN services.

    The benefits of SIP include:
  • Fast instillation times and cheaper costs per channel
  • Higher degree of flexibility in the amount of numbers and their location
  • Enables businesses to quickly react and adapt to seasonal fluctuations
  • Provides a cost effective, robust, continuity of service

Key Features

  • Real time 1/1 billing, billed to 4 decimal places
  • Architecture built with N+1 redundancy
  • Hardware housed in Tier 4 Datacentres
  • SSL encryption to safeguard sensitive data
  • Interconnection solely with Tier 1 providers

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03

Number Analytics

Integrating your contact data at a network level gives you so much more. Being able to check if numbers are valid, followed by when you called or when they called you is great, but understanding why someone didn’t answer can be just as helpful. Linking that to messaging and registering when it was looked at, cross-referencing multiple data points to determine the optimal time to contact not only improves responses but also enhances customer service and outcome management. The more data streams that pass through the platform, the more interesting the solutions become.


Key Features

  • Real time validation for landline and mobile numbers
  • Increases call productivity
  • Improves operational efficiency
  • Easy to implement and execute











GET IN TOUCH
A woman using a smartphone

04

WhatsApp and Social Media Integration

WhatsApp, Messenger, Viber, SMS: The ways in which we communicate are endless, and you need to be a part of that. Connecting over your client's preferred platform greatly improves engagement and provides further opportunity. We can provide, via our platform, API integration to a number of interaction streams and merge that data into our analytics tool. Whether you want a wholesale solution for your platform or are looking for an interactive solution, we can help.

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05

Connectivity

Having a dedicated lease line for your own business or reselling this to your clients, using our simple quoting tool will give you the option to have a serious conversation around needs and expectations, enabling you to provide the right product from the best partner and a realistic price.


Key Features

  • Dedicated Line so you don’t have to share bandwidth
  • Guaranteed upload & download speeds
  • Unlimited usage
  • Low latency which is essential for VoIP
    intensive calls
  • Managed & maintained externally, freeing up internal resources.













GET IN TOUCH

Client Portal

ONLINE SERVICE

It's great to know that there is a team just an email away ready to help, but when you need to get something done, having a fully automated portal that gives you access to making the changes you need instantly while also providing real-time feedback on how the products are working for you makes it a lot simpler. Pull off real-time CDRs, repoint an inbound DID, add an IP address, set up reports, and more can all be done via our self-service portal.

Portal Screenshot

FAQ'S & Help

SUPPORT

Here you can find the answers to the most frequently asked questions. If you still can’t find the answer to your questions, please Contact Us.

Please follow the link https://clientportal.m3st.co.uk, enter your email and select Forgot your Password link. This will send an automated password reset email to you.

When your credit has run out the account will automatically deactivate. You’ll need to make a payment to reactivate the account and to allow live calls. To make a payment, log into the Client Portal and select the Payment Tab on the left hand side of the Portal home page.

If you need to add a new IP address to your account, please use the Authenticated IPs tab in the Client Portal, which will send us the request. Once this has been actioned you will receive a confirmation email and away you go.

We recommend allowing up to 72 hours for Bank transfers payments to show in your account. If you need to make an instant account payment you can do so by selecting to pay with a credit or debit card, or by paying through PayPal.

In order to investigate quickly and efficiently, it’s really helpful for you to provide as much detail as possible. To assist us with diagnosing the problem, please include:

  • The number dialled
  • The time it was dialled
  • The return code
  • The trace route of the call

Please add this information onto all support tickets, along with a summary of the issue. Reported issues should be sent to: [email protected]

Get In Touch

CONTACT US

To find out more about our services or to see how we could help your business, contact us today.

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