M3ST Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect and process the following personal data:
We use your personal data to:
We process your data under the following lawful bases:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for a minimum of 6 years following the end of a contract in line with HMRC requirements.
We do not sell your personal data. We may share it with:
All third parties are required to handle your data securely and in accordance with applicable data protection law.
Under UK GDPR, you have the right to:
To exercise any of these rights, please contact us at [email protected].
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
M3ST Ltd has a zero-tolerance approach to modern slavery and human trafficking in all its forms. We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere within our own business or our supply chains.
This policy applies to all persons working for or on behalf of M3ST Ltd, including employees, directors, contractors, consultants, and suppliers.
M3ST Ltd operates primarily in the UK telecommunications sector. We source services and equipment from reputable, established suppliers. We take a risk-based approach to supply chain due diligence and expect all suppliers to operate to the same ethical standards we set for ourselves.
We undertake the following due diligence procedures:
Any employee or stakeholder who suspects modern slavery or human trafficking in any part of our business or supply chain should report it immediately to a director or via our whistleblowing process. All reports will be investigated promptly and in confidence.
We provide appropriate training to relevant staff to help them identify and report signs of modern slavery.
Overall responsibility for this policy rests with the Directors of M3ST Ltd, who will review it annually.
M3ST Ltd is committed to conducting all business in an honest and ethical manner. We have a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly, and with integrity in all our business dealings and relationships, wherever we operate.
This policy is in accordance with the Bribery Act 2010, which makes it a criminal offence to offer, give, request, or accept a bribe.
This policy applies to all individuals working at all levels and grades, including directors, employees, contractors, agents, and any other person associated with M3ST Ltd.
The following are strictly prohibited:
We recognise that the giving and receiving of gifts and hospitality is a normal part of doing business. However, it must never be used to gain improper advantage. Gifts and hospitality must be:
Any concerns about bribery or corruption should be raised with a director immediately or via our whistleblowing process. M3ST Ltd will not retaliate against anyone who raises concerns in good faith.
Breach of this policy may result in disciplinary action, including dismissal, and may also result in criminal prosecution.
M3ST Ltd is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make the best use of their skills and in which all decisions are based on merit.
This policy is designed to comply with the Equality Act 2010 and covers the nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
This policy applies to all aspects of employment including recruitment, pay and conditions, training, appraisals, promotion, and termination of employment.
M3ST Ltd will:
All employees are responsible for their own conduct and for supporting a culture of inclusion. Managers are responsible for implementing this policy within their teams. Overall responsibility rests with the Directors.
Any employee who believes they have been discriminated against, harassed, or victimised should raise the matter through our formal grievance procedure. All complaints will be taken seriously and investigated promptly.
M3ST Ltd recognises the importance of environmental sustainability and is committed to minimising the environmental impact of our operations. We aim to continually improve our environmental performance and to comply with all applicable environmental legislation and regulations.
As a telecoms and VoIP provider, our direct environmental footprint is relatively low compared to manufacturing industries. Nevertheless, we are committed to:
All employees are expected to support our environmental commitments in their day-to-day activities. Directors are responsible for setting environmental objectives and monitoring progress.
This policy will be reviewed annually and updated as our business grows and environmental best practices evolve.
M3ST Ltd is committed to ensuring the health, safety, and welfare of all its employees, contractors, visitors, and any other persons who may be affected by its activities, so far as is reasonably practicable. We comply fully with the Health and Safety at Work etc. Act 1974 and all associated regulations.
Directors are responsible for:
Managers are responsible for:
All Employees are responsible for:
M3ST Ltd will conduct and regularly review risk assessments for all work activities, including office-based work and remote working arrangements.
As many of our staff work remotely, we provide guidance on safe home working practices including workstation setup, screen breaks, and mental health and wellbeing support.
Clear emergency procedures, including fire evacuation plans, are maintained for all M3ST premises and are communicated to all staff.
All accidents, injuries, and dangerous occurrences must be reported to a director immediately and recorded in our accident log. Reportable incidents will be reported to the Health and Safety Executive (HSE) under RIDDOR where required.
M3ST Ltd processes personal data in the course of its business activities. This policy sets out our obligations and the standards we expect all staff to maintain when handling personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
All personal data must be:
M3ST Ltd will respond to all data subject access requests within one calendar month. Requests should be directed to [email protected].
Any actual or suspected personal data breach must be reported to a director immediately. Where a breach is likely to result in a risk to the rights and freedoms of individuals, it will be reported to the ICO within 72 hours as required by UK GDPR.
M3ST Ltd will not transfer personal data outside the UK without ensuring adequate protections are in place in accordance with UK GDPR requirements.
All staff will receive data protection training upon joining and refresher training at least annually.
M3ST Ltd is committed to the highest standards of openness, honesty, and accountability. We encourage employees and others working with us to raise genuine concerns about malpractice, wrongdoing, or illegal activity without fear of retaliation. This policy is in accordance with the Public Interest Disclosure Act 1998 (PIDA).
Whistleblowing (or making a "protected disclosure") involves reporting concerns that relate to:
This policy is not intended for personal grievances, which should be raised through our grievance procedure.
Concerns should be raised in the first instance with a Director of M3ST Ltd. If the concern relates to a director, or if you do not feel comfortable raising it internally, you may report it to an external body such as:
All disclosures will be treated with the utmost confidentiality. We will not disclose the identity of a whistleblower without their consent unless required to do so by law.
M3ST Ltd will not tolerate any retaliation, victimisation, or detrimental treatment of any employee who raises a concern in good faith. Any such behaviour will be treated as a serious disciplinary matter.
We encourage individuals to put their name to any concern they raise, as anonymous reports can be more difficult to investigate. However, anonymous reports will still be considered and investigated where possible.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to site owners.
M3ST Ltd uses cookies on our website (www.m3st.co.uk) for the following purposes:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for the website to function correctly, including the Client Portal login and session management. These cannot be disabled. |
| Analytics cookies | Help us understand how visitors use our website so we can improve the user experience (e.g., Google Analytics). |
| Preference cookies | Remember your settings and preferences to personalise your experience. |
| Marketing cookies | Used to track visits and display relevant advertising. Only used with your consent. |
When you first visit our website, you will be presented with a cookie consent banner. You may accept all cookies, or customise your preferences to allow only certain types. You can change your cookie preferences at any time via the cookie settings link in our website footer.
You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Some cookies on our website are set by third parties, including analytics and marketing providers. These third parties have their own privacy policies and we recommend you review them.
For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.
All policies are owned by the Directors of M3ST Ltd and are reviewed annually. For any queries regarding these policies, please contact us at [email protected].
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